Your Frequently Asked Questions Answered

Who are Simon Jay Photography
Simon Jay Photography is an online store selling the framed photography of Simon James Rickwood. We sell photographs from land and sea that are beautifully framed and ideal for use in domestic and commercial situations.
What payment options do you accept?
All our payments are taken via PayPal. PayPal lets you send payments securely online using a credit card or bank account. To get started with PayPal sign up for free now.
Is your website secure?
Yes, all our payments are taken using PayPal, one of the world’s most secure online payment options.
What is your Privacy Policy?
We are dedicated to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you to process your order and to provide you with the best service possible. We will not contact you with emails unless you have given us your prior consent and we will always provide you with the option to opt out of future email newsletters if so desired.

Do you deliver overseas?
Yes, we can deliver overseas. Please contact us to let us know your address and the item you are interested in. We will then inform you of the cost and add this shipping band to the website.
What happens once I place an order?
You will receive an email to confirm your order and we will start processing it. If there are any problems with your order we will contact you straight away.
When is payment taken?
Payment is taken once your order has been placed and authorised
How is my order delivered?
Your order will be delivered by DPD courier
How do I return an order or item?
Please visit our Returns page for more information.
How do I cancel my order under distance selling regulations?
Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.

In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them.

In all cases, the goods must be in their original condition and will be inspected on their return.

If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

If you decide to cancel your order you must let us know in writing [email is fine], quoting the order number.