All our orders are shipped in non-branded boxes direct from our printers. You will receive your delivery from one of the best couriers in the business, DPD. We offer FREE DELIVERY on all orders over £200. A delivery charge of £8.00 applies for orders below £200 Orders are usually delivered within 7 working days We deliver to UK Mainland only at this stage. However, we are happy to ship our products to anywhere in the world. Please get in touch via our contact page and we can let you know how much it costs. Our customers will be responsible for any import duty that is payable to the customers authorities in your country. We want you to be really happy with your purchase but if you find your order isn’t quite right – for whatever reason – don’t worry, we’ve got a ‘no quibbles’ returns policy.
If you receive a damaged item or the item is not to the level of quality expected, please get in touch with us right away and we will arrange a courier to pick up your frame and arrange a refund. We might ask for photographic evidence of the damage or the quality. Goods must be returned within 14 days of receipt If you are returning the item because you have changed your mind or made an error when selecting options during purchase, this must be done at your expense. Please make your own arrangements through a courier of your choice but we recommend that you use one that can provide you with a certificate of posting – until the returned goods reach us, they are your responsibility. Please send returns to: Returns @ Simon Jay Photography Studio S3 Old Bakery Studios Malpas Road Truro Cornwall TR1 1QH PLEASE VISIT OUR FAQs PAGE FOR MORE INFORMATION