General

In these conditions ‘Company’ means Simon Jay Photography. The ‘Website’ is the Simon Jay Photography website at www.simonjayphotography.com. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions you must not use this Website. ‘Customer’ means the individual, firm, company or other party with whom the Company contracts. ‘Goods’ means the goods, articles and materials, which are to be supplied by the Company pursuant to the contract. ‘Order’ means a purchase order in respect of the goods issued by the Customer to the Company.

Prices

All prices on this website do not include VAT as we are not a VAT registered company.

Special Orders

Goods ordered from the Company which are not sold on the Company website and have been specially requested by the Customer. This might include extra large framed prints for commercial use.

Liability

The Company will not accept any liability for any additional costs incurred by the Customer for delayed or faulty products due to problems beyond our control. The Company will do everything possible to resolve any disputes for the Customer.

Delviery and Risk

Delivery of the goods shall be made to the Customer at the place specified in the contract, or as subsequently agreed between the parties. Delivery times are clearly displayed on the website and during checkout. These delivery times are approximate only and should not be taken as guaranteed.

*IMPORTANT – The Customer must check the goods delivered for accuracy as soon as possible. Shortages or damages must be reported to the Company within 7 days.

All risk relating to the goods you have ordered will pass to you when they have been delivered to the delivery address as specified by you on your order. No liability is accepted for any unforeseen delays subsequently arising or for any consequential loss or damage caused to the Customer or third parties if the delay or failure is wholly or partly caused by circumstances beyond our control.

International Delivery

For Customers outside UK Mainland there may be customs charges, import duty or other entry fees payable before the Customer can receive the goods. The liability for these charges lies with the Customer. The Company will not be liable for any import delays or delays caused by Customs Authorities which are totally beyond our control.

Product Descriptions

The Company has taken reasonable care to accurately and fairly describe goods on the Website. Colours and finishes of our goods are photographed as clearly as possible, but the colour quality seen by the Customer will depend upon the monitor being used and, for this reason, the colour or finish on delivery may be variable.

Goods on the Website are all subject to availability and Customers will be informed within a reasonable timescale if the product is not available. An alternative product may be offered which is of equal or higher value than the original product ordered by the Customer.

Right of Cancellation

Under the Consumer Protection (Distance Selling) Regulations 2000, the Customer has the right to cancel the contract with the Company at any time up to the end of 7 working days after the Customer receives the goods. To exercise your right of cancellation you must give written notice to the Company by email, fax or letter giving details of your order reference and the reason for your cancellation.

Returning Goods

We hope you are happy with the products you receive from the Company but if for any reason you wish to return them please follow these instructions:

Unsuitable or unwanted goods will be accepted for return within a period of 30 days from receipt of your order (excluding Special Orders – see paragraph 3 Special Orders). Return postage costs are the customers’ responsibility. Goods should be returned via a tracked returns method as we can not refund goods lost in transit.

Simply re-package your goods securely with original packaging and enclose your order reference.

We will not refund products back to us that are received damaged or rendered unsaleable for any reason. You will be informed by email if your products are not being refunded and the reason why. Damaged goods will be disposed of immediately and will not be available for return to customers.

Please put a note in the package with your order reference for us to identify your order easily and avoid any unnecessary delays. If you wish, please give us a reason for your return as this will provide us with valuable feedback for improving our products in the future.

Statutory Rights

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights, contact your local authority Trading Standards Department, Consumer Direct or your local Citizens Advice Bureau.

Applicable Law

The Company only accepts orders and sells its goods subject to these Terms and Conditions which are governed by English Law. The parties acknowledge and accept the non-exclusive jurisdiction of the English Courts.