Delivery

All our orders are shipped in non-branded boxes direct from our printers.

You will receive your delivery from one of the best couriers in the business, DPD.

We offer FREE DELIVERY on all orders over £200. A delivery charge of £8.00 applies for orders below £200

Orders are usually delivered within 7 working days

We deliver to UK Mainland only at this stage. However, we are happy to ship our products to anywhere in the world. Please get in touch via our contact page and we can let you know how much it costs. Our customers will be responsible for any import duty that is payable to the customers authorities in your country.

We want you to be really happy with your purchase but if you find your order isn’t quite right – for whatever reason – don’t worry, we’ve got a ‘no quibbles’ returns policy.

Returns

If you receive a damaged item or the item is not to the level of quality expected, please get in touch with us right away and we will arrange a courier to pick up your frame and arrange a refund. We might ask for photographic evidence of the damage or the quality.

Goods must be returned within 14 days of receipt

If you are returning the item because you have changed your mind or made an error when selecting options during purchase, this must be done at your expense. Please make your own arrangements through a courier of your choice but we recommend that you use one that can provide you with a certificate of posting – until the returned goods reach us, they are your responsibility.

Please send returns to:

Returns @ Simon Jay Photography
Studio F9
Old Bakery Studios
Malpas Road
Truro
Cornwall
TR1 1QH

PLEASE VISIT OUR FAQs PAGE FOR MORE INFORMATION